The International Center is seeking a Patient Financial Services Counselor to resolve the hospital accounts of Foreign National patients. The PFS Counselor will collect outstanding hospital balances and respond to inquiries about hospital and physician statements and billing policy and procedures.
Respond to patients questions about hospital and physician bills including billing policy, charges and distribution of payments.
Review insurance and if it appears to meet departmental guidelines, contact insurance carrier to determine details on coverage.
Monitor inpatient and outpatient foreign national accounts from initial registration/admission to final resolution by reviewing trial balances and receivable reports according to departmental policies and procedures
Follow up through face-to-face , email and telephone discussions and collection letters to obtain payment on all hospital and physician balances.
Enter smart cards and referral messages in the Patient Accounts system according to departmental guidelines, enter action taken on monthly Web report, and collect statistics for operational purposes.
Eager to learn, open-minded and an effective communicator
Capable of building strong customer relationships and delivering customer-centric solutions.
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.
Able to operate effectively, even when things are not clear or the way forward is not obvious.
Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances.
Adept at creating partnerships and working collaboratively with others to meet shared objectives and goals.
Consistently achieving results, even under tough circumstances
Adept at planning and prioritizing work to meet commitments aligned with organizational goals.
Able to work effectively in an environment notable for complex, sometimes contradictory information.
Fluent in a foreign language;
A Bachelor's Degree.
At least 2 years of experience inPatient accounts or physician billing at a medical facility or in a physicians office; employed by an insurance carrier.
Internal Number: 2019-35992
About Memorial Sloan-Kettering Cancer Center
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, and superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.